Cancellation Policy

Last updated: September 2026

Changed your mind, ordered twice, or picked the wrong address? Here is exactly how cancellation works at Puravo.

Before your order ships

We pack orders within 48 hours, Monday to Friday, so the window is short but real. Email contact@shoppuravo.com as soon as possible with the word CANCEL and your order number in the subject line. If the parcel has not been handed to the carrier, we cancel it and refund you in full the same day, no questions asked.

After your order ships

Once a parcel is with the carrier we cannot pull it back. You lose nothing: keep the delivery and use the 60-day home trial instead. Email us when it arrives and we will treat it as a return from day one under the refund policy.

Address changes

An address correction is faster than a cancellation. If you spot a mistake, email us immediately and we will fix it before dispatch. After dispatch we will help you work with the carrier to redirect where their rules allow it.

How refunds are returned

All cancellation refunds go back to the original payment method within 5–10 business days, depending on your bank. We never convert a refund into store credit unless you ask us to.