Refund policy

Last updated: September 2026

Every Puravo product comes with a 60-day home trial, counted from the day your order is delivered, and a 2-year guarantee. Run it through a wet month, a shedding season, a week of dinners. If it does not do what the box says, or it simply is not for you, we refund you in full.

How the 60-day trial works

Step	What happens
1. Email us	Write to contact@shoppuravo.com within 60 days of delivery with your order number
2. We reply	Within one business day, with simple return instructions and the return address for your country (US returns go to our US warehouse, UK returns to our UK warehouse)
3. Refund issued	In full, to your original payment method, within 5–10 business days of the parcel reaching us

Return shipping

If the product does not meet the figure printed on its box or product page, we pay the return shipping and refund every penny.
If you have changed your mind, the return label is yours to cover. We tell you the cost before you decide, and it is never more than the carrier charges us.

What we do not require

We do not require the product to look unused. It is a trial; trials get used. We do not charge restocking fees, we do not issue store credit instead of money unless you ask for it, and we do not make you fill in forms designed to make you give up. Filters, tips and other consumables you have opened never block a return.

A few honest conditions

The 60 days start on the delivery date shown by the carrier, not the order date.
Please keep the carton and its inserts for the 60 days. Appliances travel badly without them, and a unit that arrives back damaged because it was posted loose may be refunded less the cost of that damage.
The trial covers one unit per product per household; additional units of the same product are refundable unopened.
Please wait for our reply with instructions before posting anything back. Unannounced parcels are hard to match to an order, which only slows your refund down.
Refunds go to the original payment method. If a card has expired, your bank routes the money to the replacement card automatically.

The 2-year guarantee

Every Puravo product is guaranteed for two years from delivery against faults in materials and workmanship in normal home use: the compressor, the motor, the battery pack, the electronics, the steel and the glass. If it stops doing its job, email a photo or a short video and your order number and we repair it or replace it. If we need the unit back, we send the label and cover the shipping. Not covered: damage from drops or misuse, water where water should not go, commercial use, and consumables that have simply worn out.

Damaged or faulty on arrival

If anything arrives damaged or develops a fault, that is not a return, that is our problem to fix. Email a photo and your order number and we will send a replacement the same business day or refund you in full, whichever you prefer, with no need to post anything back unless we ask.