Track your order
Where your parcel is right now
Enter the number from your shipping email and we will show you where it is, in plain words.
No number yet? We email it the moment your order leaves us, within 48 hours of ordering, Monday to Friday. Tell us if it has been longer.
From our warehouse to your door
Packed and handed to the carrier, Monday to Friday. We email your tracking number at this point, and it can take a few hours to go live.
Traveling between sorting facilities. Updates arrive in bursts, so a quiet day in the middle is normal.
On a delivery van near you. It should reach you before the end of the day.
Left with you, with someone next door, or in a safe place, depending on the carrier’s rules for your address. Keep the box.
If it stalls, we chase it, not you
Four business days with no update, or ten days since it shipped, and it is worth telling us. We open the claim with the carrier ourselves. If the parcel is confirmed lost you choose: a replacement out the same day, or a full refund.