Straight answers, in one place.

Because we ran it in a real room first: a damp bedroom, a kitchen after dinner, a floor full of dog hair. The numbers on each product page are what our own units did there, and you have 60 days to see it do the same in your home.

The purifier is 23 dB on its sleep setting, quieter than a fridge in the next room. The dehumidifier is 48 dB or under on high, about a normal conversation. On high you will hear it. That is what a dehumidifier sounds like, which is why it has a quiet setting for nights.

None, on any pan or bowl. The pans are bare carbon steel, the pots are stainless steel, the fryer bowl is glass with steel racks. An egg slides on the steel because of the metal itself. Every batch of cookware is tested by an independent lab for PFAS, and the report is on the product page for you to download.

The steel is treated so it does not rust, so there is no seasoning to do and you wash it like any other pan. It darkens with use, which is normal, and we show day 1 beside day 90 on the page so it is not a surprise.

The purifier's filter lasts about a year of normal use and you buy one when you need it, no subscription. The vacuum's filter washes and dries. The dehumidifier and the cookware have nothing to replace. Each product page shows what it costs in electricity per day.

Appliances ship with the plug and voltage for your country. Nothing needs an adapter. All cookware works on any stove, induction, gas, electric or glass, and goes in the oven.

Listed next to the price on every product page. The dehumidifier is the heaviest thing we sell and has four castors and a fold-away handle for that reason. Keep the box for 60 days; it is the easiest way to send anything back.

Orders are packed and handed to the carrier within 48 hours, Monday to Friday. Delivery takes 3 to 7 days, Monday to Friday. Shipping is free and tracked; the tracking number is emailed the moment the parcel moves.

On the track order page, with the number from your shipping email. Give the carrier a few hours after the email to show the first scan.

Yes, if it has not shipped. Email contact@shoppuravo.com with CANCEL and your order number in the subject as soon as you can. If it has already left, keep the delivery and use the 60-day trial instead; you lose nothing.

Email us straight away with the order number and the correct address. We can change it any time before it ships. Once a parcel is moving we cannot redirect it, but we work with the carrier, and if it comes back to us we resend it or refund you.

Use it at home for up to sixty days from the day it is delivered. If it does not do what the box says, or you simply change your mind, email us with the order number and we send return instructions. Refund in full to the original payment method, no restocking fee, no store credit unless you ask for it.

If the product does not do what we said it would, we do, and we refund every penny. If you have changed your mind, the return label is yours to cover; we tell you the cost before you decide, and it is never more than the carrier charges us.

It has to be used; that is the point of a trial. Please keep the box for the 60 days, because appliances travel badly without it. Filters and tips you have opened never block a return.

We confirm within one business day of the parcel reaching us and the money is back on your original payment method within 5 to 10 business days, depending on your bank.

Every Puravo product, for two years from the day it arrives: the compressor, the motor, the battery pack, the electronics, the steel and the glass. If it stops doing its job in normal home use, we repair it or replace it. You do not need to register anything or keep the receipt; your order email is enough.

Email a photo or a short video of the fault and your order number. Most claims are settled from that message alone, with a replacement or a part sent out. If we need the unit back, we cover the shipping and send the label.

Damage from a drop, water where water should not go, commercial use, and consumables that have simply worn out: filters, tips, and the natural darkening of carbon steel. Normal wear on a pan is not a fault; a pan that warps is.

Visa, Mastercard, American Express, Discover and Diners Club, plus Apple Pay, Google Pay, Shop Pay and PayPal, all through Shopify's checkout. We never see or store your card number.

The charge is described as PURAVO or SHOPPURAVO.COM. The full amount is taken when you order, not when it ships, and there are no surcharges after checkout.