Payment Policy

Last updated: September 2026

This page explains how you pay on shoppuravo.com, who handles the money, and what happens if something goes wrong at checkout.

What we accept

Checkout is handled by Shopify Payments and PayPal. Through them you can pay with:

Cards: Visa, Mastercard, American Express, Discover, Diners Club, Maestro
Wallets: Apple Pay, Google Pay, Shop Pay
PayPal: your balance, or any card linked to your PayPal account

We do not take payment by check, wire transfer, cash on delivery, or any instalment arrangement other than one offered inside checkout itself.

What appears on your statement

The charge is described as PURAVO or SHOPPURAVO.COM.

When you are charged

The full amount is taken when you place the order, not when it ships.
If we cancel an order before dispatch for any reason, the charge is released or refunded in full the same day.
Prices shown at checkout are final: shipping is free and there are no surcharges added after payment.

Sales tax and VAT

US orders: where state law requires it, sales tax is calculated and shown at checkout before you confirm. UK orders: prices include VAT. In both cases the figure you approve is the figure you pay, and nothing is added on delivery.

Payment security

Card details are entered on Shopify’s PCI-DSS Level 1 certified checkout and go directly to the payment processor. We never see, store or handle your full card number, and no one at Puravo can read it. Every transaction is encrypted in transit.

If a payment fails

Most failures are a typo, an expired card or a bank security check. Try again, or try another method; nothing is charged for a failed attempt. If money appears to have left your account for an order that did not complete, that is an authorization hold, and your bank releases it automatically, usually within 3–5 business days.

Refunds

All refunds, whether from a cancellation, the 60-day home trial or the 2-year guarantee, return to the original payment method within 5–10 business days of confirmation. If your card has since been replaced, your bank routes the money to the new card automatically.